Incident response process
Defined incident severity, response roles, recovery steps, and follow-up.
From January to March 2024, I owned the research, design, and documentation of an incident-response process. Services ran across cloud and on-premises environments, so the first task was to make escalation paths and responsibilities clear.
Response and ownership
I organized the process around detection, declaration, recovery, and improvement, with SEV classifications and reporting steps. The manual connected recovery work with the people coordinating and communicating the response.
Result
The work produced a company-wide response manual and recovery procedures. My public profile records a 30% reduction in recovery time for this work; it is a project result, rather than a guarantee for every incident.